Aspecto

My son purchased a pair of jeans from their Nottingham shop out of money he received for his 16th birthday but after a couple of weeks a loop of stitching had started to come away on the back of the jeans. My wife took them back to the Nottingham shop but they decided that the damage was not down to the manufacturers and refused to exchange them for a new pair. After my wife contacting one of the directors in Manchester he said he would take a look at the jeans. The jeans were then sent to the Sheffield shop for inspection.
Two weeks later I phoned the shop in Sheffield to ask what was happening with the jeans and the shop manager said the director still had not had time to come to Sheffield to inspect them. He said that he would get him to give us a call as soon as he had finished his meeting at the head office in Manchester. Six hours later I phoned the shop again and the manager said that the director had just spoken to him on the phone and had just left his meeting. He said he would phone him back to ask if he would call me back now. When he did decide to call me back, I told him under the sales of goods act that the jeans should be inspected within a reasonable time and not when he felt like he could be bothered too. He said that he had inspected the jeans that morning (was a lie or his manager doesn’t know when his director visits the store) and that he was convinced that the damage to the stitching was not the fault of the manufacturers. He offered to get the jeans repaired but knowing my rights under sales of goods act I refused his offer. We are now letting trading standards sort these cowboys out. I would advise anyone buying from ASPECTO to be very careful with anything you buy from them. As far as they are concerned the sales of goods act does not apply to them. In hindsight I wish my son would have gone elsewhere to spend his birthday money, even if it would have cost him a little more for the same jeans. Saying the jeans are not a manufacturers fault is not good enough under the law, they have to prove it by going to an independent examiner and sending the results of their findings to the customer. Hope this information helps someone else not to get ripped off by ASPECTO and their cowboy ways of doing business.